Salesforce Einstein

Salesforce Einstein is a comprehensive AI technology layer integrated across Salesforce's Customer 360 platform. Launched in 2016, Einstein infuses artificial intelligence into every Salesforce cloud, enabling organizations to deliver more predictive and personalized customer experiences. It leverages machine learning, deep learning, predictive analytics, natural language processing, and smart data discovery to provide AI-powered insights and recommendations directly within Salesforce applications.

Salesforce Einstein is an AI-powered platform integrated into Salesforce's CRM products. It leverages machine learning, natural language processing, and predictive analytics to provide intelligent insights, automate tasks, and enhance customer experiences across sales, service, marketing and other business functions. Einstein offers features like predictive lead scoring, automated data capture, personalized recommendations, and AI-powered chatbots to help businesses work smarter and more efficiently.