Yuma

Yuma Ticket Assistant is a powerful AI-powered tool designed to streamline customer support for Shopify merchants using Zendesk or Gorgias. It uses cutting-edge technology to analyze incoming support tickets and automatically generate personalized responses, saving your team time and effort.

Highlights

• AI-powered response drafting: Yuma analyzes incoming tickets and instantly drafts the most appropriate response, so your agents can focus on more complex tasks.
• Custom knowledge base: Yuma automatically builds a comprehensive knowledge base tailored to your brand, ensuring consistent and accurate information for your customers.
• One-click reply and close: With just a click, your agents can send a drafted response, close the ticket, and move on to the next customer.

Key Features

• Learning your brand's voice: Yuma analyzes your existing communication to understand your brand's style and tone, ensuring responses are consistent with your brand identity.
• Multilingual support: Yuma automatically translates tickets and responses, making it easy to communicate with customers in multiple languages.
• Shopify integration: Yuma seamlessly integrates with your Shopify store to retrieve live prices and product availability, ensuring accurate information is shared with customers.