wizr.ai

Wizr.ai is a groundbreaking generative AI platform designed to revolutionize how enterprises handle customer support through automation and intelligence. It leverages the power of Generative AI to tailor AI applications specific to your business needs, enhancing customer support and automation. The platform offers a suite of products and services, including the Wizr Customer Intelligence Hub, Wizr Cx Agent Assist, and Wizr Auto Solve, among others, to help businesses excel in their customer support endeavors.

Wizr.ai operates on the cutting edge of Generative AI technology. It begins by analyzing your customer support data, extracting signals, identifying customer sentiments, categorizing issues, and setting priorities using advanced AI algorithms. It then converts this data into actionable insights, providing alerts and recommendations to different teams. This proactive approach allows for the prediction and prevention of potential escalations. Beyond insights, Wizr.ai equips customer service agents with tools to automate routine tasks and access knowledge across systems, making them more productive and focused on strategic tasks.

Highlights:

• Revolutionizes customer support through Generative AI
• Offers a suite of products like the Customer Intelligence Hub and Cx Agent Assist
• Provides actionable insights and predictive alerts
• Increases agent productivity and reduces resolution times
• Transforms customer support into a revenue-driving function

Key Features:

• Customer Intelligence Hub
• Cx Agent Assist
• Auto Solve
• Data Analysis
• Actionable Insights

Benefits:

• Improved customer satisfaction
• Increased agent productivity
• Reduced resolution times
• Predictive and preventive customer support
• Turns customer support into a revenue driver

Use Cases:

• Customer Sentiment Analysis
• Escalation Prevention
• Agent Productivity
• Ticketing System Optimization
• Revenue Driving through Customer Support