WeClever

WeClever is a Brazilian technology company founded in 2020 that specializes in conversational AI and marketing solutions. The platform combines advanced natural language processing capabilities with business intelligence to help companies better understand and engage with their customers through automated conversations. Using WeClever's technology, businesses can automate customer interactions while maintaining a human-like, personalized approach across multiple channels including WhatsApp, voice calls, and customer complaint platforms.

WeClever is an AI-powered conversational platform that helps businesses optimize customer interactions through automated conversations, real-time monitoring, and data analytics. The platform combines natural language processing, customizable chatbots, and comprehensive analytics to help companies increase revenue, reduce operational costs, and improve customer satisfaction through personalized interactions and strategic insights.

Highlights:

• Founded in 2020, specializing in conversational AI and marketing solutions
• Combines NLP with business intelligence for automated, personalized customer interactions
• Supports multiple channels including WhatsApp, voice calls, and customer complaint platforms
• Achieves a 37% average conversion rate for e-commerce cart recovery
• Maintains a 96.7% customer satisfaction rate in automated customer service

Key Features:

• Intelligent Conversation Management with NLP capabilities
• Real-time Monitoring & Audit with quality scoring and compliance checking
• Advanced Analytics Dashboard for detailed insights
• Integration Capabilities with existing business systems and CRM platforms
• Customizable chatbots for personalized interactions

Benefits:

• Increases revenue through optimized customer interactions
• Reduces operational costs with automated customer support
• Improves customer satisfaction with personalized interactions
• Provides strategic insights through comprehensive analytics
• Ensures conversation continuity with system integration

Use Cases:

• E-commerce Cart Recovery with 37% average conversion rate
• Customer Service Automation maintaining 96.7% CSAT
• Financial Services Client Retention recovering up to 62% of at-risk customers
• Automated conversations across multiple channels
• Personalized interactions based on customer behavior