Userjam

Userjam is a tool that turns complex product data into easy-to-understand updates. These updates are sent to Slack, email, or your preferred workspace. This helps teams make quick and smart decisions. It ensures customers get the best product and experience possible.

Benefits

Userjam offers several key advantages:

• Real-Time Pulse: Get instant insights into VIP users. This helps teams prepare better for customer calls and make informed decisions.
• Quick Setup: Easy to set up with minimal training. Teams can start seeing valuable insights right away.
• User-Centric Culture: Shares real user stories internally. This builds empathy and keeps the focus on the user experience.
• Faster Action: Watchlists and alerts flag VIP users and issues in real time. This enables faster responses and more proactive customer support.
• No New Tracking: Works with existing analytics events from platforms like Mixpanel, Amplitude, Segment, and PostHog. No additional tracking is needed.
• Shared Language: Generates plain-English stories. These are easily understood by product, design, and support teams, fostering better collaboration.
• Time and Resources Back: Replaces hours of replay-watching and dashboard dives with instant user stories. This saves time and resources.

Use Cases

Userjam can be used in various scenarios:

• Customer Support: Teams can quickly identify and address issues faced by VIP users.
• Product Development: Insights from user activity help in making informed product decisions.
• Team Collaboration: Plain-English stories ensure all team members, regardless of their technical background, can understand and act on user data.

Vibes

Elik Eizenberg, CEO & Co-founder of a company, shares his experience with Userjam:

"Userjam gives us a real-time pulse on our VIP users: better than any other tool out there. Anyone can jump into a customer call already knowing what’s going on. It's a game changer for our team."

Additional Information

Userjam is currently in early access. A limited number of teams can try the tool for free. In exchange, they ask for candid feedback to help improve the product.

Userjam is designed by builders for builders. It aims to make user activity visible to the entire team without the need for additional dashboards. It simplifies analytics, making it accessible and actionable for everyone.