Unthread

Unthread is an AI-powered customer support solution that brings all your customer interactions directly into Slack. It helps your support team handle inquiries, prioritize tasks, and collaborate efficiently, all without leaving your familiar Slack workspace.

Highlights

• Streamlined Customer Support: Unthread transforms Slack into a powerful support inbox, organizing messages into tickets with assignments and SLAs.
• AI-Powered Efficiency: Unthread uses AI to automatically categorize messages and suggest responses, saving time and ensuring consistent support.
• Seamless Integrations: Unthread integrates seamlessly with popular tools like Salesforce, HubSpot, Linear, and Asana, making it easy to fit into your existing workflow.

Key Features

• Automated Message Assignment: Assign incoming messages to specific team members for efficient handling.
• Prioritization and Escalation: Focus on critical issues by prioritizing messages and escalating conversations when needed.
• Collaborative Support: Collaborate with colleagues within Slack to resolve complex issues and provide comprehensive support.