TicketSidekick

TicketSidekick is a smart platform that helps engineering teams manage support tickets and incidents differently. It saves valuable time by automating repetitive tasks.

Benefits

TicketSidekick has many advantages. It uses machine learning to handle alerts, reducing false alarms and saving time. The platform also groups and sends incidents to the right teams, ensuring issues are addressed quickly. It automatically solves common problems and generates responses for frequently asked questions. The deep analytics feature provides useful insights into support operations and system health. Early results show a 45% reduction in average response time and a 40% decrease in ticket resolution time.

Use Cases

TicketSidekick is great for engineering teams that handle many support tickets and incidents. It works well with existing tools like Zendesk, ServiceNow, Jira, and various monitoring platforms. This makes it easy to use without changing current workflows. The platform is especially helpful for teams wanting to improve their efficiency and response times.

Additional Information

TicketSidekick is now accepting companies for its limited access program. They also offer an ROI calculator on their website to help organizations see how much they could save by using the platform.