Tekst

Second Line Support is an AI-powered tool that revolutionizes customer service operations. It automatically analyzes incoming support tickets, identifying key information like topic, urgency, language, and sentiment. This intelligent system then prioritizes and routes tickets to the most suitable agent, ensuring efficient and accurate handling.

Highlights

• Specialization: Tags tickets based on various parameters, increasing efficiency and accuracy.
• Prioritization: Prioritizes tickets based on urgency, ensuring critical issues are addressed promptly.
• Faster Response: Routes tickets to the right agent, guaranteeing faster and more effective responses.

Key Features

• Automatic ticket tagging for topic, urgency, language, and sentiment.
• Intelligent prioritization system for efficient issue handling.
• Agent routing based on expertise and ticket requirements.