Surveybox.ai

Meet Surveybox, a smart surveying tool that makes gathering customer feedback easy. It solves common problems like low response rates, helping businesses understand customer experiences better.

Key Features

Survey Creation and Distribution

Surveybox has a drag and drop builder for creating surveys easily. You can pick from pre designed templates or make your own. The smart survey helper creates surveys to improve customer experience. Surveys can be shared through links, email, web, and mobile, making sure they reach the right people. You can also start surveys based on URL, number of visits, and time on page, or do it through programming.

Question Types

Surveybox supports different question types, such as:
- NPS (Net Promoter Score): This measures how likely customers are to recommend your product.
- CSAT (Customer Satisfaction): This checks how happy customers are with your products or services.
- CES (Customer Effort Score): This finds out how easy it is for customers to use your services.
- Importance Questions: These ask how important new features or plans are.
- Likeliness Questions: These find out how likely customers are to suggest your product to others.
- Satisfactory Questions: These measure overall customer happiness.
- Open Questions: These let customers give feedback in their own words.

Reporting and Analytics

Surveybox shows a real time summary of how your surveys are doing. You can get detailed reports of survey answers and download them easily. A weekly email update of survey results is also available.

Customization and Integration

The platform lets you change how it looks with logos, fonts, colors, themes, and background images. It works with popular tools like HubSpot, Mailchimp, Klaviyo, Slack, Discord, and email for alerts and marketing plans based on feedback.

Management and Notifications

Surveybox lets you pause or resume surveys easily without changing any code. Managing payments is simple, with easy access to receipts and subscription details. You get instant email alerts when new customer feedback comes in.

Surveybox makes the surveying process simple, helping organizations make better choices based on real customer feedback.