Stonly

Stonly is a tool that helps businesses make interactive guides. These guides can be added to blogs, customer support pages, or even inside customer support software like Zendesk. Alexis Fogel started Stonly in 2018. The goal is to help explain how products or services work and to give users easy-to-understand support information.

Benefits

Stonly has several great features. It lets companies make detailed guides that can be added where they are most useful. These guides can include text, photos, illustrations, videos, and code snippets, making them very interactive and helpful. The platform lets you create guides that can be used all at once or step by step. You can reuse them in different parts of the customer experience and call them up with a single click from any page.

Stonly also lets you customize the guides. You can easily style them using a simple interface or add custom CSS to match your brand. It works with popular support tools like Zendesk, Freshdesk, and Front. This helps provide better support by giving agents playbooks and logging user data. Stonly also lets you collect information from users and prospects with forms that include conditional logic. You can launch actionable Net Promoter Score (NPS) and customer feedback surveys anywhere. This provides tailored experiences based on real-time responses. The platform also supports customer data segmentation and targeting, as well as proactive support by placing interactive guides in help center articles or anywhere on a website or app for instant in-context assistance.

Use Cases

Stonly can be used in many ways. It is great for customer onboarding, where interactive guides help new customers get started with a product or service. It also provides step-by-step troubleshooting guides for technical support, resolving customer issues quickly and efficiently. For employee onboarding, Stonly offers interactive guides to help with learning. Additionally, it can be used for sharing knowledge within teams and describing workflows for projects.

Pricing

Stonly offers three main plans. The Free Plan lets you create up to 20 public guides but includes ads and lacks some premium features. The Pro Plan costs $29 per month and lets you make unlimited public and private guides, along with analytics. The Team Plan costs $99 per month and includes extra tools such as user access management, advanced embedding options, multiple languages, and more.

Vibes

People like Stonly for its ease of use and quick setup. Users appreciate being able to create detailed guides quickly and efficiently, especially for onboarding new users and providing technical support. The platform''s affordability and responsive customer success team are also highlighted as key advantages.

Additional Information

Stonly follows multiple national and European laws, including GDPR guidelines, to ensure complete data protection. The analytics feature provides insights into how users interact with the guides, including the time spent on each step and where users may be dropping off. This data can help improve both the guides and the products they describe over time.