Spokk

Spokk is a tool designed to help businesses easily collect Google reviews and customer feedback using AI. It simplifies the process for customers to share their thoughts, whether through voice or text, and then transforms that feedback into polished reviews ready to be copied and pasted. This tool automates review requests via SMS, email, or Zapier, collects private feedback, and tracks staff performance all in one dashboard. Setting up Spokk takes just 5 minutes, and it offers a free plan to get started.

Spokk was created to address a common issue: many happy customers never leave a Google review. They might love the service but find it tedious or forget to leave feedback. Spokk solves this by turning short customer feedback, even voice notes, into polished Google review drafts using AI. Customers only need to copy and paste the review on Google. This approach has helped businesses boost their reviews while gaining valuable insights from private feedback.

Benefits

Spokk offers several key benefits for businesses. It simplifies the review process for customers, making it easier and quicker to leave feedback. The AI technology ensures that the reviews are polished and ready to go, increasing the likelihood that customers will complete the process. Additionally, Spokk automates review requests, saving businesses time and effort. The tool also collects private feedback, providing businesses with valuable insights into customer satisfaction and areas for improvement. The dashboard allows for easy tracking of staff performance, helping businesses identify top performers and areas needing attention.

Use Cases

Spokk is ideal for businesses of all sizes that rely on customer reviews to build their reputation and attract new customers. It is particularly useful for service-based businesses such as restaurants, salons, and retail stores where customer feedback is crucial. The tool can be used to automate review requests, making it easier to collect feedback consistently. Businesses can also use Spokk to gather private feedback, which can be used internally to improve services and customer satisfaction. The staff performance tracking feature makes it a valuable tool for managing and motivating employees.

Pricing

Spokk offers a free plan to get started, making it accessible for businesses to try out the tool without any initial investment. This allows businesses to experience the benefits of Spokk and see how it can improve their review collection process before committing to a paid plan.

Vibes

Spokk has been well-received by businesses that have used it to boost their Google reviews. The simplicity and effectiveness of the tool have made it a popular choice for those looking to streamline their feedback collection process. Customers appreciate the ease of use and the quick setup time, which allows them to start collecting reviews almost immediately. The AI technology has been praised for its ability to turn short feedback into polished reviews, making the process more efficient and less tedious for customers.

Additional Information

Spokk was born out of a frustration with the traditional review process. The founders recognized the need for a tool that could simplify the process for customers and make it easier for businesses to collect valuable feedback. The tool's success has been driven by its ability to address a common pain point for businesses and provide a solution that is both effective and easy to use.