Sona by OpenPhone

Sona by OpenPhone is an AI helper designed to assist small businesses and startups in managing customer calls better. It was launched on April 17. Sona makes sure that businesses never miss a customer call. It is available 24 hours a day, 7 days a week. This helps to solve problems quickly and turn calls into chances for growth.

Benefits
Sona has several important benefits for businesses. It helps solve customer problems fast. This means no call goes unanswered. Being available all the time helps businesses avoid missed calls and lost money. Sona works well with OpenPhone''s existing system. It combines calls, texts, and voicemails into one place. It also works with customer relationship management systems. This makes it easier for teams to work together and manage customer talks.

Use Cases
Sona is great for small businesses and startups that have trouble managing calls because they have many things to do. It acts as a smart and reliable answering service. This helps businesses keep good service without needing more staff. Whether it is a local service provider or a growing startup, Sona helps businesses stay in touch with their customers. It also helps provide the personal touch that makes their relationships special.

Pricing
Sona is an extra feature that you can add to any OpenPhone plan. It costs $49 per month and includes 50 calls per month. Extra calls cost $0.99 per call plus taxes.

Vibes
Chris Sands, CEO of the New York law firm Hannon De Palma & Associates, likes Sona. He said Sona changed how they handle calls. It gave them a polished and professional service right away. This improved their 24/7 client response system while keeping the professionalism they need. The law firm thinks Sona helps them stay competitive.

Additional Information
OpenPhone helps many small businesses. These make up 99.9% of all businesses in the United States and provide 45% of all jobs. The company wants to help businesses grow while keeping personal care and clear communication. Sona adds to OpenPhone''s automation by managing missed calls. It answers questions using information from customer knowledge bases. It also collects detailed messages. Future updates will keep building on the product''s main ideas: ease of use, teamwork, and unified communications.