Sendbird AI agent for customer service

Sendbird has introduced an AI Agent to revolutionize enterprise customer service. This new solution moves beyond traditional chatbots by using generative conversational AI to offer personalized and efficient support. It handles complex tasks independently, makes decisions, and learns from interactions to continuously improve.

Key Features

Proactive Support
The AI Agent can predict customer needs by analyzing their behavior and past interactions. It can reach out to customers before they ask for help, offering solutions and preventing issues from affecting their experience.

Context Rich Interactions
The AI Agent remembers past conversations, allowing it to provide personalized and relevant responses. This helps the agent adapt to user expectations and deliver a more tailored experience.

Autonomous Decision Making
The AI Agent can make decisions, plan actions, and learn from experiences to achieve business goals without human help. It can handle multi-step problems and use data from various sources to provide accurate and relevant responses.

Seamless Integration
Sendbird''s AI Agent can be easily integrated into existing communication systems. This provides businesses with a scalable and smart support option, enhancing user experiences by automating interactions while delivering personalized, data driven support.

Benefits

• Increased Efficiency
  AI Agents can automate routine tasks like processing returns or updating profiles. This frees up human agents to focus on more complex issues.

• Enhanced Customer Satisfaction
  Proactive and personalized support improves customer satisfaction by quickly addressing issues and providing relevant solutions.

• Cost Savings
  Automating routine tasks and reducing manual labor can lower operational expenses across various industries.

Use Cases

Sendbird''s AI Agent can be used across multiple industries, including healthcare, finance, and e commerce. For example, in healthcare, the AI Agent can monitor real time glucose levels through wearable devices and provide personalized recommendations to diabetic patients. In finance, the AI Agent can offer personalized portfolio recommendations based on live market conditions.

Cost/Price

The cost/price of the product is not mentioned in the article.

Funding

Founded in 2013, Sendbird has raised over $236 million in funding and achieved unicorn status by 2021. Sendbird''s platform now powers over 7 billion messages monthly, facilitating seamless communication for 300 million users across diverse industries and geographies.