Representative24

Representative24: Your 24/7 AI Customer Service Assistant

Representative24 is a multilingual AI chatbot and virtual customer service assistant designed to work seamlessly as part of your team. It engages with your customers across various platforms, including your website, mobile app, WhatsApp, and Facebook. With 24/7 automated support, Representative24 answers questions about your products, services, pricing, terms, and policies, while capturing leads, reducing response times, cutting support costs, and increasing sales.

Benefits

Learning

Representative24 automatically learns from your website, online store, PDFs, Word documents, and APIs. No manual training is required, making it easy to set up and use.

24/7 Availability

The AI responds in real time, ensuring continuous support even when you are offline. It never takes breaks, weekends, or vacations, providing round-the-clock assistance to your customers.

Scalability

AI handles hundreds of conversations simultaneously, allowing you to scale your customer support without the need to hire more staff.

Automation

Representative24 streamlines repetitive tasks like bookings, FAQs, and data collection, freeing up your team to focus on high-value work.

Savings

Reduce operational costs and save valuable resources with a transparent, sustainable solution. There are no billing surprises, making it a cost-effective choice for businesses of all sizes.

Less Manual Work

The AI handles routine customer service tasks, such as answering common questions, ensuring faster responses and greater consistency.

Use Cases

24/7 Customer Support

Provide immediate assistance to your customers at any time of day, even outside office hours. This reduces customer frustration and improves overall satisfaction.

Benefits:Reduced support costs, better response times, no missed inquiries.

Sales Support

AI chatbots act as virtual sales assistants, engaging visitors, asking qualifying questions, and recommending products or services based on user needs and preferences.

Benefits:Increased conversion rates, reduced cart abandonment, and improved user engagement.

FAQs Automation

Automate responses to frequent customer service requests, such as order status updates, return policies, payment options, and shipping times.

Benefits:Frees up your human support team for more complex issues and improves customer self-service.

Lead Generation

Chatbots can start natural conversations with visitors, collect relevant information, and qualify leads in real time.

Benefits:Higher lead capture rates, personalized lead nurturing, and more efficient sales funnels.

Appointment Scheduling

AI chatbots can help users book appointments or meetings based on your availability without needing staff intervention.

Benefits:Reduced admin workload, fewer scheduling conflicts, and 24/7 availability.

Internal Helpdesk

Deploy AI chatbots internally to assist employees with IT support, HR questions, onboarding, policy retrieval, and more.

Benefits:Increased productivity, reduced ticket volume, and faster internal resolutions.

Pricing

Representative24 offers a free plan with no credit card required and unlimited time on the Free plan. The free plan includes core features and a generous conversation allowance. If your needs grow, you can add add-ons or upgrade to the Pro plan anytime.

Vibes

Representative24 has made a significant impact on customer experience, with 95% of inquiries resolved by AI, a 16% increase in conversion rate, an 18% higher order value, and a 30% reduction in support costs.

Additional Information

Representative24 uses advanced natural language processing (NLP) to understand and absorb the content you provide, such as your website, PDF guides, or Word documents. As soon as you connect a source, the AI automatically scans and indexes it to build its knowledge base. There is no need to manually train or program anything. The AI is ready to respond based on the information it learns. If you update your website or upload new files, the AI can quickly relearn to stay up to date.

The AI can answer a wide range of questions depending on the materials you provide. This includes frequently asked questions (FAQs), product or service descriptions, opening hours and availability, pricing and payment options, booking or registration processes, and company policies. In addition to answering questions, it can also guide visitors, collect leads, help schedule meetings, and escalate complex queries to your team.

You can activate the AI for your customers through a chat widget on your website, WhatsApp Business (Pro Plan), and Facebook Messenger (Pro Plan). Representative24 gives you full visibility into the AI's conversations. You can view chat histories, track how the AI responds, and evaluate user engagement. If a customer asks to be contacted, the system immediately sends an email alert to your team with the request and details. This ensures you never miss a potential lead or support request, even when you're offline.

If you exceed the number of conversations included in your plan, the chatbot will stop responding, and the website widget will no longer load. There won't be any visible error messages for end users. The chatbot will simply appear unavailable.

The free plan gives you an AI chatbot for your website at no cost. It is trained on the content you provide and automatically answers, helping with pre-sales and post-purchase support. You get core features and a generous conversation allowance to start. If your needs grow, you can add add-ons or upgrade to the Pro plan anytime.