REGAL

Regal.ai is changing the contact center industry by focusing on customers. It creates meaningful conversations to improve customer experiences, boost sales, and increase loyalty. By providing personalized attention, Regal.ai helps build strong customer relationships and ensures loyalty.

Key Features

Regal.ai offers many features to enhance customer interactions.
- Unified Customer Profile It combines data from different sources to create a complete view of each customer, helping teams deliver the right message at the right time.
- Analytics and Reporting It turns data into useful insights to understand customer behaviors and optimize conversations.
- Custom Objects It tracks every customer interaction for highly personalized communications.
- Integrations It works with over 40 tools, including CRMs and marketing platforms, to ensure teams have the right data.
- Customizable Dashboards It allows businesses to track key metrics in real-time and adjust strategies as needed.
- Webhooks It provides real-time data flow for deeper analysis and automation.
- IVR & Routing It uses intelligent routing to direct customers to the right agent or AI assistant for faster resolutions.
- Outbound Journey Builder It creates personalized customer journeys without needing developers.
- Segment Builder It builds dynamic, real-time customer segments for targeted communications.
- A/B Testing It optimizes every touchpoint to improve connect rates and messaging.

Benefits

Regal.ai''s AI-powered customer experience combines AI agents with human expertise to automate personalization at scale. It understands real-time customer intent signals to tailor interactions across various channels, making every touchpoint feel personal and impactful.

The platform''s AI Phone Agents seamlessly integrate into workflows, improving results at every stage. Generative AI ensures precise communication, branded caller ID for instant trust, and follow-ups that build stronger customer relationships.

Use Cases

Regal.ai''s advanced features have already shown significant improvements in customer interactions and sales calls for companies like LiveEasy and Ethos. The platform''s AI Agents are designed to handle high-touch, personalized customer communication across various industries, including healthcare, education, insurance, and local/home services.

Funding

Regal.ai recently secured 40 million in funding to accelerate the rollout of its AI Phone Agents for contact centers. This funding will enable the company to offer AI Agents tailored for various industries, driving high-touch, personalized customer communication leveraging generative AI.

Reviews/Testimonials

Users appreciate Regal.ai for its seamless integration into workflows, allowing for testing, compliance, and improved results at every stage. Its AI Phone Agents have been praised for their ability to understand customer intent signals and tailor interactions for better outcomes.