RayChat: A Comprehensive Guide to Smart Live Chat Software

Overview

RayChat is a live chat software solution designed to optimize customer behavior and enhance engagement. Founded in 2017 and based in Tehran, Iran, the software serves small, medium, and large organizations. It is available as a browser-based cloud solution, with mobile applications for Android and iOS, as well as desktop applications for Windows and Mac.

The platform is recognized for its high feature completeness, holding a 95% Feature Score and an overall 4.3-star rating based on over 7,200 user ratings. It offers a freemium model, including a "Free Forever" plan with limited features, alongside professional and commercial subscription tiers.

Benefits

RayChat provides a robust suite of tools to assist support teams and improve visitor interaction. One of its standout features is visitor targeting and behavior analysis. This allows businesses to identify frequent visitors and proactively reach out via pop-up messages. Agents can view visitor browsing screens, cursor movements, and clicks to understand behavior and solve problems quickly.

The communication tools are extensive. Beyond standard text-based support with customizable widgets, the software enables personal conversations via video calling between agents and visitors. There is also a call me option that allows visitors to speak directly to agents over the phone. Agents can transfer chats between operators with a single click, and visitors can submit questions via offline forms when agents are unavailable.

Efficiency and automation are key strengths. Teams can create shortcut messages for commonly used replies to save time. Agent scheduling ensures maximum staff utilization. Smart messages send automated, subject-based messages that persist over time, and ready answers provide access to a knowledge database for quick responses.

Management and analytics features help teams stay organized. Users can access all past chat history and documents. The Professional plan offers unlimited conversation archives, while the Free plan archives chats for seven days. Teams can monitor visitor momentum and generate professional statistics for operators, with CSV export capabilities available in higher tiers. The software also includes spam control to add users to a spam list.

Use Cases

RayChat is suitable for businesses of all sizes looking to streamline customer support. It works well for companies that want to engage visitors in real time. The co-browsing capabilities make it ideal for technical support teams that need to see exactly what a customer is looking at on their screen.

Small businesses can start with the free plan to test the waters without financial risk. Medium to large organizations can upgrade to professional or commercial plans to unlock advanced features like unlimited archives and API usage. The software integrates with various Content Management Systems including Drupal and Joomla, as well as shopping cart and website builder software. This makes it easy to implement on existing websites.

The mobile and desktop applications allow support teams to stay connected from anywhere. Agents can use the Android or iOS apps to handle chats on the go, while desktop users can leverage the Windows or Mac applications for a full desktop experience.

Pricing

RayChat offers three distinct pricing tiers. The Free Plan, which is available forever, includes 100 charged conversations per month. It provides access to Android, iOS, Windows, and Web applications. Users can respond via Telegram and customize the chat widget. The archive for conversations is limited to seven days.

The Professional Plan includes 500 charged conversations per month. It includes all Free plan features plus an unlimited conversation archive. Additional features include smart messages, ready answers, visitor momentum monitoring, and professional operator statistics. The RayChat logo is removed from the widget, and inter-operator conversation capabilities are available. API usage and spam list management are also included.

The Commercial Plan includes all Professional features plus corporate logo customization in the widget. It offers advanced CSV outputs for user information and operator statistics. Users get unlimited smart messages and the ability to upload files up to 30 MB. Dedicated support is also available for this tier.

Note that pricing details are subject to change and were last updated in October 2019. Users should verify current pricing with the vendor.

Vibes

RayChat has received positive feedback from its user base. The platform holds an overall 4.3-star rating based on over 7,200 user ratings. This high rating reflects user satisfaction with the software's performance and feature set. The 95% Feature Score indicates that the software meets most of the needs of its users in the live chat market.

Users appreciate the flexibility of the pricing model, which allows for a free entry point. The ability to customize the chat widget to match brand colors and logos is another feature that users value. The robust feature set, including video chat and co-browsing, has been well-received by support teams looking for comprehensive tools.

Additional Information

RayChat was founded in 2017 and is based in Tehran, Iran. The software is available as a browser-based cloud solution, with mobile applications for Android and iOS, as well as desktop applications for Windows and Mac. While the software currently does not provide native API support, it integrates with various Content Management Systems including Drupal and Joomla, as well as shopping cart and website builder software.

Support is available during business hours and via online support. The software competes with several other live chat solutions, including Zendesk Support Suite, SmartChat, LiveChat, and ChatFlow247. Its strengths lie in its co-browsing capabilities, visitor targeting features, and flexible pricing that allows for a free entry point.