PromptBuilder

PromptBuilder by Salesforce is a handy tool that makes adding generative AI to the Salesforce ecosystem simple. It helps businesses create custom prompts for large language models, making the outputs more lively and data driven. This boosts efficiency and productivity.

Key Features

Prompt Builder has several key features that make it special:

• Easy AI Integration It lets businesses create custom prompts using their CRM data. This makes sure that AI outputs fit specific customers and situations.
• Personalized and Secure Data Use This feature turns basic prompts into personal customer interactions. It fills them with real time, relevant data from your Salesforce CRM. Secure Data Retrieval keeps this dynamic data safe.
• Flexible Prompt Templates Salesforce provides different prompt template types for various business needs. These include Sales Email Templates, Field Generation Templates, Record Summary Templates, and Flex Templates.

Benefits

Prompt Builder improves the relevance and accuracy of AI generated responses. This makes customer interactions more personal and effective. It also keeps confidential data secure within Salesforce.

Use Cases

Prompt Builder can be used in different ways:

• Improving Customer Service Einstein Service Replies, using Prompt Builder, helps service agents with real time, relevant response suggestions.
• Personalized Email Communication Businesses can write personalized emails automatically. They do this by using customer data from the CRM.
• Simplifying Field Generation This feature lets users fill a single field on a single record with a summary or description created by an LLM.

The cost of PromptBuilder is not mentioned.

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