Orlo

What is Orlo?

Orlo is a community engagement platform designed specifically for the public sector. It helps organizations like government agencies, healthcare providers, and emergency services manage social media, gather community feedback, and improve customer service. By bringing all community conversations into one place, Orlo helps build trust and strengthen connections between organizations and the people they serve.

Benefits

Orlo offers several key benefits for public sector organizations:

• Centralized Communication: Manages social media and survey feedback in one place, saving time and improving service delivery.
• AI-Powered Insights: Spots trends and community sentiment to inform better decisions.
• Trust Indicator: Shows where confidence is growing or at risk, helping organizations track performance and impact.
• Improved Trust and Satisfaction: By consolidating communication and focusing on citizen-centric approaches, Orlo helps increase trust and satisfaction among the public.

Use Cases

Orlo is ideally suited for various public sector organizations, including:

• Federal, city, and county governments
• Fire departments and law enforcement
• Healthcare providers and education institutions
• Housing authorities and transportation services

Vibes

Orlo has received positive feedback from its users. For example, Carolyne M., a Digital Team Leader, praised Orlo for its effectiveness during emergencies, stating, "Orlo gets my vote!" The platform has a rating of 4.4 out of 5 from 31 reviews, highlighting its value in crisis communication and customer service.

Additional Information

Orlo is trusted by over 400 public sector organizations and has handled over 125 million conversations, engaging with 51 million citizens. The platform is secure, compliant, and holds certifications such as ISO27001, Cyber Essentials Plus, and GDPR compliance, ensuring that data is protected and meets government standards.