Numa | AI for Dealerships
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Numa | AI for Dealerships is an advanced artificial intelligence platform tailored for automotive dealerships. Established in 2016 by Andrew Ruff, Joel Grossman, and Tasso Roumeliotis, Numa leverages Generative AI and natural language processing to revolutionize dealership operations. The platform seamlessly integrates with existing Dealership Management Systems (DMS) to offer a comprehensive solution for automating customer service, appointment booking, lead capture, and internal communications across sales and service departments.
Numa's AI-powered communication capabilities include autonomous capture of repair orders, scheduling appointments, handling calls, delivering real-time updates, and enhancing customer service. It integrates with leading DMS to provide staff with live customer data for personalized service. Custom routing rules allow dealerships to tailor communication based on specific customer needs and dealership criteria.
Highlights:
- Founded in 2016 by industry experts
- Comprehensive AI integration with DMS
- Automates customer service and internal communications
- Enhances customer satisfaction through consistent updates
- Scalable solution for high call volumes
Key Features:
- AI-Powered Call Handling
- Automated Appointment Booking
- Real-Time Status Updates
- DMS Integration
- Custom Routing Rules
Benefits:
- Increases operational efficiency
- Improves customer satisfaction
- Integrates seamlessly with existing systems
- Handles high call volumes without additional staffing
- Customizable to specific dealership needs
Use Cases:
- Service Department Efficiency
- Customer Satisfaction Improvement
- BDC Performance Enhancement
- Sales Lead Management
- Internal Communication Optimization