Noted.cloud

What is Noted.cloud?

Noted.cloud is a client management system designed to help health and social care providers manage their clients and whānau (family) from a single platform. It offers a range of features that make it easier to capture, manage, and analyze client data, ensuring that providers can deliver better care and meet funder requirements.

Benefits

Ease of Use

Noted.cloud is designed to reflect the workflow of its users, making it easy to access information with minimal searching or clicking through menus. Forms are tailored to each team, allowing workers to enter information in a standardized way that meets safe practice and funder requirements.

Secure and Unified System

Noted.cloud holds a single repository for each client, group, and whānau, with fine-grained access controls that filter records so users only see what they are supposed to. This approach allows diverse teams to work efficiently from the same system while meeting privacy and contractual requirements.

Whānau/Family as a First-Class Entity

In Noted.cloud, a whānau is considered a 'client made up of clients.' A whānau can have its own goals and outcomes, and notes kept against interactions with whānau automatically flow through to whānau members’ records. This functionality is crucial for working efficiently and safely with whānau and capturing important data.

Group Sessions

Noted.cloud allows customers to set up groups and record attendance and session records that flow through to the records of group participants. This functionality makes record-keeping more secure and efficient.

End-to-End Data Capture, Management, and Analytics

Noted.cloud’s semi-structured forms allow workers to capture fine-grained data transparently while taking case notes. Client information is synchronized every 24 hours to Noted's data warehouse and surfaced to users using Qlik Cloud. Noted provides sophisticated data visualizations that enable customers to create their own data dictionary, manage data quality, understand client and whānau demographics, needs, and outcomes, view information on group and whānau sessions, view client journeys through services, manage worker caseloads, easily access information required by funders, and demonstrate impact to contract providers and other stakeholders.

Committed to Integrating with the Wider Health and Social Ecosystem

Noted.cloud is committed to connecting with a variety of external systems to enable users to work efficiently without double entry or additional work. Systems that Noted seamlessly works with in New Zealand include ACC billing, ACC PO billing, including Sensitive Claims, PRIMHD (Te Whatu Ora primary mental health contract), School management systems, Vimeo (video calling), and Google address lookup. Planned integrations for 2023 and 2024 include Te Whatu Ora: NHI lookup, CPN lookup, HPI lookup, ERMS (electronic referral management system), HealthOne (Electronic health record), NZ Electronic Prescription Service, NZ Formulary, and Medicly (health information exchange).

A Sector-Wide Solution

Noted.cloud customers range from single practitioner clinics to complex organizations with hundreds of staff and tens of teams. The professions of users range from social workers and allied health professionals to medical doctors. No other system is designed to offer a solution that can operate effectively across the entire community-based health and social ecosystem.

Built on Web-Native Technology

Noted.cloud is web-native and leverages the latest developments in cloud technology provided by Amazon Web Services. This offers significant advantages in security, scalability, data processing capability, availability, disaster recovery capability, and speed.

Dedicated Support Team

Noted.cloud has a team of business process specialists that work with customers to ensure Noted is configured to their requirements, support them to update their processes, and provide change management and staff training. Post-onboarding, they offer ongoing support and advice as required and are involved in account management.

Dedicated Engineering Team

Noted.cloud has nine engineers in its product delivery team focused on developing Noted’s products. The size of this team is set to grow as they work through an ambitious development roadmap.

Use Cases

Noted.cloud is used by a variety of health and social care providers, including primary and secondary care organizations, Māori health providers, social service providers, and mental health providers. It is particularly useful for organizations that need to manage client data securely and efficiently, capture fine-grained data transparently, and provide sophisticated data visualizations to understand client and whānau demographics, needs, and outcomes.

Additional Information

Noted Limited was founded by Scott Pearson in October 2015 and is based in Wellington. The company has customers that include over 10% of Aotearoa's secondary school hauora teams.