MindBehind

MindBehind is a comprehensive business messaging platform that leverages artificial intelligence to facilitate seamless communication between businesses and their customers across various channels such as WhatsApp, web chat, and social media. Initially established as Sor'un Information Technologies in 2014, the platform underwent a rebranding in 2016 to become MindBehind, aiming to provide advanced conversational solutions powered by AI technology. MindBehind enables businesses to build, launch, and grow chatbots and virtual assistants, offering features like AI-driven chatbots, omnichannel support, WhatsApp commerce capabilities, and analytics to automate customer interactions and drive sales through conversational experiences.

The platform supports multiple languages, making it suitable for global businesses, and integrates with popular messaging platforms like WhatsApp and Instagram. However, it may require integration with other systems for full functionality, and pricing information is not readily available, which could be a concern for small businesses.

Highlights:

• AI-powered conversation management platform
• Supports multiple channels including WhatsApp, Facebook Messenger, Instagram, and websites
• Offers WhatsApp commerce capabilities
• Provides analytics for continuous improvement
• No-code platform for easy bot creation

Key Features:

• AI-Powered Chatbots
• Omnichannel Support
• WhatsApp Commerce
• Conversation Analytics
• No-code platform

Benefits:

• Automates customer interactions
• Provides 24/7 support
• Drives sales through conversational experiences
• Supports global businesses with multiple languages
• Easy bot creation and management

Use Cases:

• Retail Customer Support
• Lead Generation for Financial Services
• Automotive Sales Assistance
• Travel Booking Support
• Customer Engagement