Meya

Meya is an advanced chatbot platform designed to help businesses build and launch customized customer support solutions. It offers a comprehensive suite of tools including custom coding and logic flows, integrations with popular messaging platforms and CRMs, and human-bot hybrid support capabilities. The platform allows for a fully configurable mobile and web chat UI, enabling businesses to create automated bots or human-assisted bots tailored to their specific needs.

Meya's chatbot platform operates using BFML (Bot Flow Markup Language) and Python, allowing for seamless connections to messaging platforms like WhatsApp and Facebook Messenger, and integration with CRMs such as Zendesk and Salesforce. The platform supports smooth transitions between bot and human interactions and features built-in analytics for continuous conversation optimization. Deployment is simplified with a one-click process, allowing for rapid iterations and improvements.

Highlights:

• Advanced chatbot platform for customized customer support
• Custom coding and logic flows
• Integrations with messaging platforms and CRMs
• Human-bot hybrid support
• Configurable mobile and web chat UI

Key Features:

• Flexibility in building any logic flow, integrations, components
• Hybrid support with automated and human-assisted bots
• Advanced, fully customizable mobile and web chat UI
• Built-in analytics for understanding and optimizing conversations
• Easy deployment with one-click and rapid iterations

Benefits:

• Enhanced customer support capabilities
• Improved customer experience through tailored interactions
• Seamless integration with existing systems
• Data-driven insights for continuous improvement
• Efficient deployment and scalability

Use Cases:

• Automated and human-assisted customer support for e-commerce
• Telecom customer service and technical support
• Financial services inquiries and transactions
• Various industries including healthcare, travel, education, and real estate
• Support for customer-facing teams in marketing, sales, success, and IT/Operations