MemoMate

MemoMate is an AI-powered engagement platform designed for senior living communities. It transforms everyday conversations into actionable insights, helping organizations understand the needs of residents, families, and staff in real time. This platform aims to improve satisfaction and streamline services without adding to anyone’s workload.

MemoMate conducts AI-powered phone conversations to gauge how residents, families, and staff truly feel. This method achieves over 70% participation and provides analyzed results in seconds, turning conversations into actionable insights.

The 24/7 Inbound Call Manager handles inquiries from families, prospects, and residents, booking tours and routing issues instantly, even after hours. This ensures every call becomes a brand-building and insight-generating moment.

Pre-Admission Profiles use AI interviews to gather social, dining, and care preferences before move-in day. This allows teams to provide personalized service from the start.

Biographies feature guided interviews where residents share their life stories. In pilot programs, participants reported feeling 50% less lonely and more connected.

MemoMate simplifies resident surveys with AI-powered solutions, allowing staff to focus on quality care and services rather than paperwork.

By automating routine tasks like resident surveys and profile updates, MemoMate lowers costs and reduces the need for manual staff involvement.

Real-time monitoring of resident satisfaction, wellness surveys, and regulatory requirements through automated AI calls ensures compliance.

MemoMate keeps residents engaged and satisfied with personalized interactions and regularly updated profiles that reflect their changing needs, preferences, and interests.

Vincent Messina, Executive Director, Wingate Living East Side, shares, "Since implementing MemoMate, we’ve been able to personalize our care in ways we never thought possible. The automated satisfaction surveys alone have saved us days of work, and we’ve uncovered valuable insights that we’ve used to enhance both our services and our marketing efforts."

Ezra Ha Levi, Administrator, The Jewish Home Family, notes, "The initial results from MemoMate’s AI surveys indicate promising potential to enhance service quality, save staff time, and positively impact the bottom line."

MemoMate ensures the privacy and security of users’ health information through robust encryption methods and separate database instances for different usages. This approach aligns with HIPAA’s stringent requirements and includes comprehensive administrative, physical, and policy-driven safeguards to protect sensitive information.

MemoMate is designed to be user-friendly for everyone. The AI chatbot guides residents through the storytelling process with engaging questions, and for those who prefer, phone calls are conducted to capture their stories. This ensures that residents do not need any technical skills to use the platform effectively.

For more information or to schedule a demo, visit MemoMate’s website.