Loris

Loris is an AI-powered tool that helps businesses understand and improve their customer interactions. By analyzing real conversations, Loris identifies patterns and insights that can help businesses optimize their customer service and drive growth. It automates tedious review processes, saving time and effort without compromising accuracy.

Highlights

• Uncover hidden insights: Loris helps businesses discover the root causes of common customer concerns by identifying recurring issues in conversations.
• Boost agent efficiency: Real-time assistance from Loris empowers agents to respond effectively during customer interactions.
• Improve customer experience: Loris helps businesses elevate their customer service by providing actionable insights and identifying areas for improvement.
• Versatile and adaptable: Loris is suitable for a wide range of industries, including BPOs, customer-centric brands, fintech, retail, and telecom.

Key Features

• AI-powered conversation analysis: Loris analyzes customer interactions to uncover key insights and patterns.
• Automated review process: Loris automates time-consuming tasks like conversation review, freeing up time for other tasks.
• Real-time agent assistance: Loris provides agents with real-time support to improve their responses and customer interactions.
• Industry-specific expertise: Loris is designed with specific industry needs in mind, enabling tailored insights and solutions.