Level AI

Level AI is an intelligent system designed to help contact center agents and quality assurance teams perform at their best. It's like having a powerful AI assistant right there with your agents, providing real-time guidance and support. Level AI goes beyond just monitoring conversations; it truly understands what's being said and offers personalized insights and assistance.

Highlights

• Real-Time Conversation Monitoring and Assist: Level AI listens in on conversations and offers guidance and suggestions to agents in real-time, helping them stay on track and provide excellent customer service.
• Real-Time Knowledge Support: Agents have access to the information they need, instantly, from across the entire company. Level AI makes sure they have the right answers at their fingertips.
• AI-Powered Performance Analysis: Level AI provides insightful analytics and customized scorecards that help you understand agent performance and identify areas for improvement.

Key Features

• Deep Conversation Understanding: Level AI goes beyond simple keyword detection, analyzing the nuances of conversations and offering tailored insights.
• Enterprise Integrations: Seamlessly integrates with your existing technology systems, making it easy to implement and use.
• Customizable Scorecards: Create custom scorecards that reflect your specific business needs and measure what matters most to you.