Knowmax

Knowmax is a powerful knowledge management platform that helps businesses improve customer experiences and streamline operations. It centralizes all your knowledge in one place, making it easy for your team to find the information they need, regardless of where they are in the customer journey. Knowmax's intuitive interface allows you to build interactive workflows, self-help guides, and visual how-to guides, empowering your team to solve customer issues quickly and effectively. The platform also features a powerful search engine that helps you find the right information instantly, just like Google.

Highlights:

• Effortless knowledge access: Knowmax's Google-like search engine allows you to find the information you need quickly and easily.
• Simplified workflows: Create interactive workflows with Knowmax's no-code cognitive decision trees, making it easy for your team to navigate complex procedures.
• Enhanced customer service: The Knowmax Chrome extension allows your agents to handle multiple chats simultaneously, boosting efficiency and improving customer satisfaction.

Key Features:

• Centralized knowledge base: Consolidates all your knowledge in one place, eliminating information silos.
• No-code workflows: Create interactive workflows and process documentation with ease using Knowmax's intuitive interface.
• Visual how-to guides: Build engaging and easy-to-follow guides to help your customers learn and resolve issues independently.
• Chrome extension: Manage multiple customer interactions simultaneously with the dedicated Knowmax Chrome extension, increasing agent productivity.