Kaizen Voice

What is Kaizen Voice?

Kaizen Voice is a cutting-edge voice biometric solution designed to enhance security and improve user experience through advanced voice authentication technology. By leveraging AI to process human voice, Kaizen Voice offers a secure, efficient, and user-friendly way to authenticate users across various channels and devices.

Benefits

Increased Security

Kaizen Voice protects sensitive information by authenticating users through intelligent voiceprint identification technology. This helps prevent fraud and ensures that only authorized users gain access to secure systems and data.

Enhanced User Experience

The solution improves customer experience by providing frictionless voice authentication, reducing touch time and transaction time. This makes interactions smoother and more efficient for users.

Cost Reduction

Kaizen Voice reduces implementation and storage costs while decreasing the reliance on help desk support for low-level, repetitive tasks. This leads to significant cost savings for businesses.

Use Cases

Cross-Channel Performance

Kaizen Voice works across various channels, including legacy telephony, VoIP, and near-field and far-field microphones. This allows for seamless authentication regardless of the device or communication method used.

Continuous Authentication

The solution provides continuous voice verification in the background while the user is speaking naturally. This ensures ongoing security without disrupting the user experience.

Flexible Deployment

Kaizen Voice can be deployed on-premise or on-cloud and is configurable to work with legacy technology. This flexibility makes it adaptable to various business environments.

Fraud Reduction

The biometric engine uses unique vocal characteristics to detect and prevent fraud attempts, including mimicry, replay attacks, and computer-generated voice detection (TTS).

Additional Information

Customer Success Stories

Pension Payment Verification

Kaizen Voice helped streamline the proof of life process for 1.7 million retirees. By combining IVR functionality with biometric authentication, the solution made the verification process accessible via cell phone or landline, reducing administrative burdens and ensuring accurate payments.

Bank Authentication

A private bank implemented Kaizen Voice to enhance their internet and mobile banking security. The biometric engine provided a seamless authentication solution across mobile banking platforms, improving customer experience and security. The bank plans to expand this solution to other channels in the future.