Intryc

Intryc is an AI-powered platform designed to enhance customer support operations. It offers tools for quality assurance, real-time training, and insights to help customer experience (CX) teams and agents work more effectively. Intryc integrates with over 20 helpdesk and knowledge base applications, making it easy to use with existing systems.

Benefits

Intryc helps companies improve their customer support in several ways:

• Increased Efficiency: Companies using Intryc have seen big improvements in how much they can get done. For example, Deel reported a 40% increase in audit output and a 130% boost in continuous improvement insights.
• Real-Time Workload Distribution: Intryc helps distribute tasks in real-time and automates routine work. This has saved companies like Blueground 90% of the time they used to spend on tasks like ticket selection.
• Comprehensive Insights: Intryc provides detailed reports that help companies find and fix issues that could hurt customer experience. It brings together ticket data and uses AI to suggest improvements.
• AI Simulations and AutoCoaching: Intryc's AI simulations and AutoCoaching allow agents to practice with real tickets and get instant feedback. The AI Coach uses QA data to identify areas for improvement and suggests actions to take.
• Role-Based Solutions: Intryc offers tools tailored to different roles within a CX team, ensuring everyone has what they need to do their job well.
• Scaling CX Audits: Intryc helps companies audit both human and AI agents at scale, providing high confidence, accuracy, and visibility.

Use Cases

Intryc can be used in various ways to improve customer support operations:

• Support Agents: Agents can use Intryc to provide better customer interactions and improve their performance.
• Quality Assurance Specialists: These specialists can use Intryc to ensure high-quality support and enhance customer experiences.
• Team Leads: Team leads can use Intryc to drive their teams to deliver seamless resolutions and exceed customer expectations.
• L&D Managers: Learning and Development managers can use Intryc to onboard new agents and boost the performance of senior agents with real-case AI simulations.
• CX Managers: CX managers can use Intryc to monitor team performance and customer satisfaction with Evaluation Insights and Ticket Insights.

Vibes

Several companies have shared their positive experiences with Intryc:

• Albert Luque Strazecki, Associate Director, Operational Excellence, Deel: "Since adopting Intryc, we've increased our audit output by 40% and enhanced continuous improvement insights by 130%. The team at Intryc has been an outstanding partner, providing exceptional support throughout the implementation process. We're excited about expanding our collaboration, especially in exploring their evolving AI capabilities."
• Thomas Kolovos, QA Team Lead at Blueground: "Intryc is the most flexible and dynamic QA tool I've ever worked with. Since implementing it, we've reduced time spent on mundane tasks like ticket selection by 90%. The Intryc team's exceptional support and dedication to customizing the product for our needs have been invaluable."
• Jorge Portillo, QA Lead, Operational Excellence at Deel: "Intryc offers an optimal combination of flexibility, real-time workload distribution, intelligent automation, and ease of use which enable us to streamline our operations and increase the efficiency of our QA team, giving us a competitive edge."
• Fadhil Alamri, CX Specialist, Ziina: "I'm honestly loving how Intryc is shaping up! I definitely see it becoming one of the top QA tools worldwide soon. We're glad and honored to be a part of this journey!"
• Rayan Nasir, Head of Customer Experience, Sadapay: "I'm really glad we found Intryc at the right time! Scaling without leveraging AI simply isn't an option anymore. What's been most impactful is not just the workload reduction, but how it's shifted the mindset. Seeing AI in action has shown the team that efficiency, insight, and quality can all go up at the same time."
• **Aminah Ausaf, Experience Associate, Sadapay": "Never thought reviewing my performance evaluation could feel like flipping through a surprisingly binge-worthy highlight reelinsightful and entertaining!"

Additional Information

Intryc is a powerful tool for companies looking to enhance their customer support operations through AI-powered QA, insights, and training. With its comprehensive features and positive customer testimonials, Intryc stands out as a valuable asset for any CX team aiming to improve efficiency, quality, and overall customer satisfaction.