Intryc

Intryc: AI-Powered QA, Insights, and Training Platform

Intryc is an AI-powered platform designed to enhance customer support operations. It offers tools for quality assurance, real-time training, and comprehensive insights. The platform integrates with over 20 helpdesk and knowledge base applications, with custom integrations also supported.

Benefits

Intryc provides several key benefits:

• Increased Efficiency: Companies like Deel have reported a 40% increase in audit output and a 130% enhancement in continuous improvement insights. The platform reduces manual tasks by up to 90%.
• Role-Based Solutions: Intryc offers tailored solutions for different roles within customer support teams, including support agents, QA specialists, team leads, L&D managers, and CX managers.
• AI-Powered Capabilities: The platform leverages AI for evaluation insights, reporting, simulations, coaching, and QA. It provides a high-level overview of recent tickets with DSAT analysis, sentiment analysis, evaluation insights, and agent performance reporting.

Use Cases

Intryc can be used in various scenarios:

• Support Agent: Enhances performance and customer satisfaction by transforming every interaction into a moment of trust and impact.
• CS Quality Assurance Specialist: Empowers agents to deliver high-quality support, reducing evaluation time by over 50%.
• Support Agent Team Lead: Improves agent performance consistency and drives seamless resolutions.
• CS Quality Assurance Lead: Ensures consistent, impactful quality across all customer interactions, reducing time to set up, sample, distribute, and manage workloads by over 80%.
• L&D Manager: Boosts onboarding processes and agent performance with real-case AI simulations, achieving a 70% faster onboarding process.
• CX Manager: Monitors team performance and customer satisfaction effortlessly with Evaluation Insights and Ticket Insights.

Vibes

Companies and individuals have shared positive experiences with Intryc:

• Albert Luque Strazecki, Associate Director, Operational Excellence, Deel: Highlighted the exceptional support from the Intryc team and the platform's evolving AI capabilities.
• Thomas Kolovos, QA Team Lead at Blueground: Praised Intryc's flexibility, real-time workload distribution, intelligent automation, and ease of use, which have streamlined operations and increased efficiency.
• Jorge Portillo, QA Lead, Operational Excellence at Deel: Noted the significant improvements in audit output and continuous improvement insights.
• Fadhil Alamri, CX Specialist, Ziina: Expressed enthusiasm for Intryc's potential to become a top QA tool worldwide.
• Rayan Nasir, Head of Customer Experience, Sadapay: Emphasized the impact of workload reduction and the shift in mindset towards efficiency, insight, and quality.
• Aminah Ausaf, Experience Associate, Sadapay: Enjoyed the insightful and entertaining performance evaluation process.

Intryc is rated 5 stars based on 9 reviews, reflecting its effectiveness and user satisfaction.