Hive Support

Want to improve your WordPress customer service? Hive Support can help!

Hive Support is an easy to use helpdesk and live chat plugin for WordPress. It comes with many features to make customer support quicker, more efficient, and better overall for your users.

Key Features

Ticket Management System

• Manage many tickets, agents, and customers easily.
• Customize filters and statuses to stay organized.
• Add, edit, and manage support agents with custom permissions.
• Get detailed reports to fine tune your support system.
• Send personalized email notifications to customers and agents.

Smart AI Based Chatbot

• Offer 24/7 support with ChatGPT integration.
• Train and fine tune the AI with prompts and pre set questions for quick answers.

Business Inbox

• Create and customize multiple support mailboxes, both web based and email based.

Live Chat

• Enable or disable live chat on any page of your site.
• Customize the chat widget''s text and look to match your brand.

Agent Activity Tracking

• Keep an eye on all activities and agent performance reports in one place.

Response Templates

• Create pre made reply templates for common questions.
• Easily manage and customize these templates.

Automation Trigger

• Automate responses to routine questions using customizable templates.
• Set up many automation triggers with IDs and titles for various tasks.

Custom Ticket Fields

• Customize ticket forms with fields like text, number, dropdown, radio, and checkbox.

Agent Performance Reports

• Track how well your agents are doing with reports on opened, closed, and assigned tickets.

Integration Capabilities

• Seamlessly connect with Telegram, Slack, Discord, and WhatsApp.
• Integrate with WooCommerce, CRM, and LMS platforms.

Benefits

Improved Response Time

• Automate tasks like responses and ticket prioritization to speed up resolution times.

All inclusive Analytics and Reporting

• Get valuable insights into common issues and customer satisfaction to enhance your support.

Better User Experience

• Make interactions easy with easy access to live chat, AI chatbot, FAQs, and support tickets.

Integration with Other Tools

• Elevate your support system by integrating with popular tools and platforms.

Use Cases

Hive Support is perfect for businesses looking to automate customer service tasks. It is especially useful for handling inquiries efficiently and providing 24/7 support with AI driven features.

Cost Price

The cost price of the product was not mentioned.

Funding

The funding details of the product were not mentioned.

Reviews Testimonials

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Additional Information
- Hive Support uses Appsero SDK to collect telemetry data with user confirmation. This helps troubleshoot problems faster and make product improvements.
- Contributors to the plugin include Hive Support, Shahin Salehiin, Darklup, WPCommerz, and Rahi Saiful.