HiJiffy Guest Communications Hub

HiJiffy Guest Communications Hub is a comprehensive platform designed for the hospitality industry to streamline and enhance guest communications. Founded in 2016, HiJiffy aims to develop the most advanced conversational AI for hotels, resorts, and hostels. The Hub integrates various communication channels including website chat, social media, messaging apps, and more into a single interface. It leverages artificial intelligence to provide instant responses to guest inquiries, automate bookings, and personalize the guest experience from pre-arrival to post-departure.

HiJiffy's Guest Communications Hub is an AI-powered platform that centralizes and automates hotel-guest communications across multiple channels. It provides instant responses to guest inquiries, facilitates direct bookings, enables upselling opportunities, and streamlines operational tasks throughout the entire guest journey - from pre-booking to post-stay. The solution integrates with existing hotel management systems and offers customizable interfaces to align with brand guidelines.

Highlights:

• Founded in 2016 with a focus on developing advanced conversational AI for hospitality.
• Centralizes multiple communication channels into a single interface.
• Leverages AI for instant responses and personalized guest experiences.

Key Features:

• AI-powered Virtual Assistant for instant responses in multiple languages.
• Centralized Communication Console for unified management of guest interactions.
• Automated Campaigns for targeted messaging and feedback collection.
• Seamless integration with existing Property Management Systems (PMS).

Benefits:

• Significantly reduces staff workload through automation.
• Improves guest satisfaction with 24/7 instant communication.
• Increases direct bookings and upselling opportunities.

Use Cases:

• Direct Booking Assistance to guide guests through the booking process.
• Digital Check-in/out to automate arrival and departure procedures.
• In-stay Service Requests to handle guest inquiries during their stay.
• Post-stay Feedback Collection to improve service quality.