Hearback

Hearback is a tool made by Cloudsquire that focuses on getting and analyzing feedback in real time. Unlike traditional feedback tools that use static text surveys, Hearback uses AI to capture the subtle details of tone, emotion, and intent in spoken feedback. This makes it very useful in Southeast Asia, where different languages and cultural nuances can affect communication.

Benefits

Hearback offers several key advantages. It provides real time feedback analysis, which helps businesses make quick decisions and gain useful insights. The platform''s multilingual capabilities allow individuals to share feedback in their preferred language, enhancing authenticity and accuracy. Hearback''s anonymous voice based feedback options provide a safe channel for candid insights, which is particularly beneficial in culturally complex workplaces.

Use Cases

Hearback can be used in various settings. In consumer packaged goods, it helps businesses understand customer needs and preferences more effectively. For example, a client used Hearback to consolidate feedback from different channels, such as social media and websites, onto a single platform. This allowed them to identify trends and preferences quickly. In the HR department, Hearback was used to collect and analyze feedback from employees participating in a mindfulness course, making the course more engaging and tailored to the learners'' needs.

Vibes

Hearback has received positive feedback from its users. For instance, a mindfulness coaching company reported that learners found the course more engaging and beneficial after using Hearback for pre and post surveys. The platform''s ability to quickly transcribe and analyze open ended questions has been particularly appreciated, making it easier to administer and analyze complex surveys.

Additional Information

Hearback is committed to data security and privacy, employing strong access control measures and encryption to protect sensitive information. The platform also offers scalable pricing models to meet varying organizational needs and budgetary constraints. Future plans for Hearback include expanding its usability and adaptability through partner integration, allowing it to be tailored to specific products or services across different industries.