Harvey

Hiver is an AI-powered tool that revolutionizes customer support operations. With its intelligent AI bot, Harvey, it helps support teams work faster and smarter. Harvey utilizes natural language processing (NLP) to understand customer conversations, providing valuable insights and suggestions.

Highlights:

• Smart Suggestions: Harvey offers intelligent suggestions to support agents, empowering them to deliver faster and more effective service.
• Relevant Templates: Harvey recommends the most relevant email templates based on customer messages, ensuring swift and satisfying resolutions.
• "Thank You" Detection: Harvey automatically detects and closes conversations reopened due to non-actionable "thank you" responses, improving service metrics and saving valuable time.

Key Features:

• AI-Powered Customer Support: Harvey leverages NLP to provide accurate context and insights from customer conversations.
• Automated Workflow Enhancements: Hiver streamlines support operations with automated features like template suggestions and "Thank You" detection.
• Easy Integration: Hiver is easy to set up and seamlessly integrates with your existing customer support systems.