HAI

Meet Harvestr, a handy tool that helps companies make better product choices by listening to their customers. Harvestr makes gathering, organizing, and sorting customer feedback a breeze, so no important insights are missed.

Harvestr provides a central spot to collect and manage customer feedback from different places like Intercom, emails, NPS, and user research notes. This means all feedback is in one place, making it easy to organize and ensuring customers feel heard. Tulio Monte Azul, Chief Product Officer at Agendor, liked this feature. He said it helped them gather and organize valuable customer feedback that was scattered before.

The platform also helps teams sort feedback based on important numbers like current MRR, missed MRR, and churn MRR. This allows businesses to focus on the most important issues first. Alexis Dupont, Principal Product Manager at Agorapulse, found this very useful. He noted that Harvestr''s metrics helped them prioritize what matters most to their business.

Harvestr works well with tools like HubSpot, Zendesk, and Intercom, making communication between support, success, and product teams easier. This saves time and ensures customer feedback is used effectively in product roadmaps and strategy. Hélène Delaporte, Lead Product Manager at Dashdoc, mentioned that the integration with HubSpot made it easy for Customer Success teams to log client feedback. This helped them prioritize issues that could lead to churn. Pauline Feray, VP Product at 360Learning, added that Harvestr and Zendesk together saved them time and provided more customer feedback. This made it easier to make the right product decisions.

Harvestr''s AI capabilities quickly and accurately sort a lot of customer feedback. This helps product teams save time and focus on the most valuable insights. A user mentioned that Harvestr''s AI sorts 94 percent of their customer feedback, processing Intercom conversations and NPS responses 3.5 times faster. This saves the product team hours each week.

Before using Harvestr, many teams struggled with managing the amount of feedback and removing duplicates. Traditional tools like Jira and Trello often couldn''t handle the data. Andrea Buran, Product Department Manager at Kolay, explained that they needed a space to collect and prioritize feedback. But tools like Jira and Trello quickly became overwhelming due to the volume and duplicates.

Users have praised Harvestr for its complete solution to managing customer feedback, enhancing prioritization, and improving communication across teams. Its AI-powered features and easy integrations make it a valuable tool for product management. This ensures that customer insights are effectively used to drive product decisions.