Growparabolic

Parabolic AI Assistant is a revolutionary customer support tool that utilizes advanced artificial intelligence to automate and enhance your support operations. Trained on your existing support data, Parabolic seamlessly integrates with your ticketing software, providing a comprehensive solution for handling customer inquiries. By analyzing your historical interactions, Parabolic can accurately understand the true intent behind customer messages, even without relying on specific keywords. It then generates two types of responses: generalizable responses that address common issues and customer-specific responses tailored to the unique needs of each individual.

Highlights

• Human-in-the-loop system: Agents can review and approve AI-generated responses before they are sent, ensuring accuracy and maintaining control.
• Continuous learning: Parabolic continuously learns from agent feedback, refining its responses and improving its performance over time.
• Uncover hidden sales opportunities: Leverage Parabolic's upsell mode to recommend relevant products or services based on the customer's expressed needs, transforming support into a sales channel.

Key Features

• Automatic indexing: Parabolic indexes all past support interactions, enabling it to learn from your entire customer history.
• Intelligent response generation: Generates both general and customer-specific responses, providing tailored solutions for a wide range of inquiries.
• Multi-step conversation navigation: Parabolic understands the context of ongoing conversations, effectively handling multiple back-and-forth exchanges.
• Automatic tagging and triaging: Categorizes incoming questions for efficient routing and prioritization.