Glia

Glia Cortex is a smart AI platform made just for banks and credit unions. It helps them give better service to customers by using AI to answer questions and support the people who help customers. Glia Cortex makes sure AI is used in a safe and secure way, so banks and credit unions can trust it.

Benefits

Glia Cortex has several great features:

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• Personalized Self-Service: Customers can get quick answers to their questions without needing to talk to someone.
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• Improved Agent Productivity: The platform has AI tools that help the people who assist customers work faster and spend less time on simple tasks.
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• Deeper Insights for Managers: Managers get better information about how customers are being helped and how well the agents are doing. This helps them make good choices to improve service.
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• Enhanced Customer Experience: By using AI to handle simple questions, Glia Cortex makes sure customers get help quickly and easily.
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Use Cases

Glia Cortex is used in different ways by banks and credit unions:

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• Customer AI: AI assistants answer customer questions on websites, mobile apps, and phone calls. These assistants can handle up to 65% of customer questions, so agents can focus on more complicated issues.
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• Agent AI: AI tools help agents by automating tasks and giving them support in real-time, making them 20% or more productive.
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• Manager AI: AI tools give managers better information about customer interactions and how well agents are doing. This helps them find ways to improve service.
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Vibes

Service 1st Federal Credit Union uses Glia Cortex to make their contact center work better. Sarah Zinga, AVP of Digital Services for the credit union, shared her thoughts:

How do I improve my credit score? What is my current balance? With Glia, we have been able to use AI to help us automate these simple calls and free up our agents’ time for when the human touch is really needed, and ultimately provide the best member experience for what our Service 1st members expect.

Additional Information

Glia Cortex is part of a bigger set of tools from Glia that help with customer interactions. Glia is known for its Unified Interaction Management platform, which combines voice, digital customer service, and AI to give customers a smooth experience. Glia's tools help banks and credit unions work better, keep customers happy, and make more money by using customer interactions wisely.