Gladly Sidekick

Gladly Sidekick is an innovative AI-powered platform that empowers businesses to provide personalized self-service for their customers. It leverages the power of generative AI and no-code automation to streamline customer interactions and automate common tasks. Imagine a world where customers can effortlessly manage returns, process exchanges, change flights, and more, all without needing to speak to a customer service agent. That's the vision behind Gladly Sidekick.

Highlights

• Personalized Customer Self-Service: Gladly Sidekick delivers highly personalized self-service experiences, catering to individual customer needs and preferences.
• Automated Transactions: Beyond answering FAQs, the platform automates essential transactions like managing returns, exchanges, and even flight changes.
• Seamless Integration: It seamlessly integrates with Gladly Hero, a platform for personalized agent-assisted customer service, to provide a unified and consistent customer experience.

Key Features

• Generative AI: Leverages advanced AI to understand and respond to customer inquiries with natural language processing.
• No-code Automation: Allows for easy configuration and customization of automated workflows without coding expertise.
• Self-service Threads: Provides a convenient and intuitive interface for customers to interact with the platform and complete tasks.