Frigade AI

Frigade AI: AI-Powered User Guidance and Support

Frigade AI is a platform designed to help users navigate and onboard through products with AI-powered assistance. It aims to increase user retention and customer success by replacing traditional onboarding, survey, and support tools with a single, integrated solution.

Benefits

Reduce Support Load

Frigade AI automatically guides and assists users in resolving common product questions before they need to contact support. This reduces the workload on support teams and ensures users get quick answers.

Increase Revenue

By nudging users and promoting feature discovery, Frigade AI helps boost conversions, upsells, and cross-sells, ultimately increasing revenue.

Activate and Engage Users

Frigade AI removes friction points across the user journey, helping to boost retention and keep users engaged with the product.

Use Cases

Customer Support

Frigade AI assists users in resolving common product questions, saving time for both users and support teams. It can handle simple queries and escalate complex issues to human support when needed.

Feature Adoption

The platform ensures the right features are presented to the right users at the right times, directly within the product. This helps in promoting feature discovery and increasing user engagement.

Onboarding and Activation

Frigade AI provides personalized onboarding support that adapts at every step, guiding users through the product and helping them get started quickly.

Product Marketing

With Frigade AI, product teams can launch high-quality, targeted in-app experiences like announcements without requiring any code changes. This makes it easier to communicate updates and new features to users.

User Research

The platform allows for timely, relevant surveys and forms that do not interrupt the user experience. This helps product teams understand user behavior and gather insights for product improvements.

Vibes

Frigade AI is trusted by leading product teams to enhance their user experience. Here are some testimonials:

"The AI demo is mind-blowingly good!" — Guillermo Rauch, CEO/Vercel

"Frigade is a swiss army knife for onboarding. Sales uses it to enrich accounts, marketing to share updates, and product to promote new features. It's highly flexible and easy to build with. Highly recommend!" — Gil Feig, Cofounder / Merge

"In less than a few hours of automated training, we had a working prototype deployed. The AI assistant was incredible—its ability to generate product tours on the fly, without manual configuration, and seamlessly guide users through workflows is magical." — William Bunker, Engineering Manager / Morning Consult

"We needed a more efficient way to launch new native experiences in Arc. Frigade integrates seamlessly with our designs and lets our product team launch campaigns without involving engineering on every iteration." — Emre Kazdagli, CTO / Arc