Floya

Floya is an innovative Mobility as a Service (MaaS) solution designed to simplify and enhance urban mobility in Brussels. Developed by STIB-MIVB, the public transport operator in Brussels, in collaboration with Trafi, Floya aims to reduce personal car usage and improve air quality across the region. The app brings together all of Brussels' mobility offerings into a single, user-friendly platform, making it easier for residents and visitors to plan, book, ride, and pay for various modes of transport.

Benefits

Floya offers a wide range of benefits for users, including:

Comprehensive Mobility Options: Floya integrates a wide range of transport options, including public transport, shared mobility, and taxis, all in one app.

Seamless Journey Planning: The app offers multimodal journey planning with real-time service updates, accurate vehicle availability status, and best route guidance.

Easy Booking and Payment: Users can book rides directly in the app, buy tickets for public transport, or pay contactless. The app also provides payment information for each mobility provider.

Real-Time Notifications: The app notifies users of any diversions or disruptions before they start their journey, ensuring a smooth and hassle-free experience.

Continuous Improvement: Floya is constantly evolving, with new mobility brands and features being added regularly.

Use Cases

Floya is ideal for a variety of users, including:

Commuters: For those who travel to and from work daily, Floya offers a seamless way to plan and pay for their commute using various modes of transport.

Visitors: Tourists and visitors to Brussels can easily navigate the city using Floya, without the need to download multiple apps or figure out different payment systems.

Eco-Conscious Individuals: Those looking to reduce their carbon footprint can use Floya to choose the most sustainable transport options available.

Additional Information

Floya is part of the Brussels Regional Mobility Plan, known as Good Move. This plan aims to create a more sustainable and resilient urban environment through a range of structural enhancements to local mobility solutions. The success of Floya can be attributed to several key factors, including STIB's awareness of the limitations of public procurement and open communication with transparent processes, clearly defined roles and responsibilities between the client and supplier, and Trafi's expertise in delivering complex technical integrations, strong project management, and recognition of the importance of marketing and end-user engagement.