ElevenLabs Agent Workflows

Introducing ElevenLabs Agent Workflows

ElevenLabs Agent Workflows is a visual editor designed to create complex conversation flows within the ElevenLabs agents platform. This tool allows users to break down intricate scenarios into manageable parts, routing tasks to specialized Subagents or transferring them to human operators when necessary. By mapping out flows, declaring decision points, and controlling handoffs, users can make agent behavior explicit, auditable, and testable.

Benefits

Scope Context and Tools with Subagents

Each Subagent in ElevenLabs Agent Workflows has its own system prompt, tools, and scoped knowledge base. This setup enables users to assign specific tasks to the appropriate Subagent, control data access, and ensure smooth transitions between agents or humans. This approach reduces prompt bloat, limits access to sensitive systems, and enhances response quality by providing narrower context.

Enforce Security and Business Policy

ElevenLabs Agent Workflows connects agents to internal systems using scoped credentials and access. Users can embed business rules such as validations, approvals, thresholds, and escalation paths. This ensures that conversations adhere to the same policies and procedures that teams use daily.

Optimize for Cost, Latency, and Accuracy

With ElevenLabs Agent Workflows, users can select the ideal language model (LLM) for each step in the conversation flow. Lightweight models can be used for classification and routing, while higher-accuracy models can handle complex reasoning. By scoping prompts and knowledge bases per Subagent, users can reduce token usage and latency, improving precision and efficiency.

Use Cases

ElevenLabs Agent Workflows is versatile and can be applied in various scenarios. For example, it can be used to:

• Intake and classify requests using a lightweight model.
• Route billing questions to a billing Subagent equipped with the necessary tools and data.
• Direct technical issues to a support Subagent that can run diagnostics.
• Escalate to a human operator when confidence drops below a threshold or when approval is required.
• Return to the parent agent to summarize the outcome for the user.

Additional Information

ElevenLabs Agent Workflows is part of the broader ElevenLabs Agents platform, which includes features like testing for reliability and compliance. Users can run structured simulations for tool calls, human transfers, workflows, and guardrails, integrating these into CI/CD pipelines to ship agents with confidence. The platform has already automated over 250,000 interviews, showcasing its effectiveness and scalability.

For those interested in exploring more, ElevenLabs also offers high-quality AI audio creation tools. Whether you are looking to streamline conversation flows, enhance security, or optimize performance, ElevenLabs Agent Workflows provides a robust solution to meet your needs.