Ebi

EBI.AI is a cutting-edge conversational AI platform designed to help businesses deploy AI-powered customer assistants. These virtual assistants are capable of handling common customer inquiries 24/7 across multiple channels including chat on websites, Facebook Messenger, WhatsApp, and SMS. By leveraging natural language processing (NLP) and machine learning, EBI.AI ensures that customer questions are understood and accurately responded to, enhancing the overall customer experience.

The platform allows businesses to build their AI assistants by uploading relevant data such as FAQs, product information, and guidelines. It also offers pre-built skills for common queries and the ability to create custom skills tailored to specific business needs. EBI.AI supports omnichannel engagement, ensuring that customers can interact with the assistant through various platforms. Additionally, the platform provides robust analytics and insights, enabling businesses to optimize their assistants and gain valuable insights into customer needs.