Ducky

Ducky is a helpful AI support platform. It helps software engineers use Large Language Models (LLMs) better. It offers a fully managed retrieval platform. This platform helps with data engineering challenges. These challenges come up when using LLMs, especially in customer support. The platform gives the right context for LLMs to work well. This makes it easier for developers to build useful AI applications in different industries.

Benefits
Ducky''s platform solves knowledge problems quickly and efficiently. It lets engineers try out AI without needing lots of resources at first. This is great for developers who want to start using AI but are not sure how. The platform also prepares and optimizes data before it goes to LLMs. This ensures the right context and alignment for applications.

Use Cases
Ducky is perfect for developers who want to quickly try out AI. It is also good for teams of skilled software engineers ready to start AI projects. It helps those who know how to use AI but need help getting started. The platform works with popular support ticketing systems like Help Scout, Zendesk, Hubspot, and Gorgias. It has a Chrome extension for this. This integration helps customer support agents solve tough cases faster. This gives them more time for important work.

Vibes
Ducky has gotten good feedback for making internal knowledge sources easy to access. The platform learns from tools like Slack, Notion, and JIRA. This helps support agents respond to tickets faster and find the right information quickly. It also creates customer responses based on a brand''s tone. This ensures personalized and consistent communication. The Ducky team, led by co-founders Hongbo Tian and James O''Brien, has a strong background in machine learning and AI. They also have experience in growing SaaS companies. Their goal is to improve customer experiences by using AI to support human interaction.

Additional Information
Ducky has raised $2.7 million in pre-seed funding. Penny Jar Capital led the funding. Bread & Butter Ventures, NOMO Ventures, Wilson Sonsini, and other angel investors also supported it. This funding will help Ducky keep developing and expanding its AI-powered support platform. The company is now opening its waitlist. Developers can join and innovate together in AI-powered customer support and beyond.