Dovetail

Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail is a comprehensive customer research and insights platform trusted by leading companies like Notion, Atlassian, Amazon, and Intel. The platform serves as a centralized repository for customer knowledge, enabling organizations to collect, analyze, and share customer insights across teams. With its foundation built on the belief that deep customer understanding is crucial for building great products, Dovetail has evolved to serve over 3,200 customers worldwide, helping businesses make data-driven decisions through advanced customer research capabilities.

Dovetail is an AI-powered customer insights hub that helps organizations collect, analyze, and share customer feedback and research data. It offers automated analysis of qualitative data like interviews, documents, and surveys, provides real-time customer feedback tracking, enables team collaboration, and integrates with various tools like Slack and Microsoft Teams. The platform uses AI to quickly transform raw customer data into actionable insights while maintaining data privacy and security standards suitable for enterprise use.

Product teams can analyze customer interviews and feedback to inform product roadmap and feature decisions. Support and success teams can track customer sentiment and identify pain points through automated analysis of support tickets and NPS scores. Research teams can conduct and analyze qualitative studies including interviews, surveys and usability tests. Organizations can centralize and analyze customer feedback from multiple channels to understand customer needs and trends.