Doorman

Doorman was a mobile app that made package delivery and shipping easier. It helped people who missed deliveries by letting them choose when they wanted their packages delivered. The app was available in San Francisco, Chicago, and New York City. It offered delivery and pickup services every day from 6 pm to midnight.

Benefits

Doorman had several key advantages. Customers could schedule deliveries at times that worked best for them. This way, they never missed a package. The app offered real-time tracking, so users always knew where their packages were. Doorman also allowed for package returns, making it easier for customers to send back items they no longer wanted. For businesses, Doorman offered solutions to add delivery services to their checkout process. This provided end-to-end package tracking.

Use Cases

Doorman was useful for anyone who shops online often and wants to ensure their packages are delivered at a good time. It was especially helpful for people who work long hours or travel often. They could schedule deliveries for when they were home. Businesses could use Doorman to offer better delivery options to their customers. This made the overall shopping experience better. Multifamily properties could use Doorman Community to manage package deliveries. This reduced the workload on staff.

Pricing

Doorman offered several pricing options to fit different needs. The pay-as-you-go plan cost $5 per visit plus $2 for each additional package. For those who needed more frequent deliveries, Doorman offered monthly subscriptions: Plus ($29/month), Pro ($49/month), and Premium ($89/month). Each subscription plan had different limits on visits and packages. There were additional benefits like included returns and the option to schedule large package deliveries.

Vibes

Doorman aimed to make the customer experience better by providing scheduled deliveries, real-time tracking, and package return services. The app allowed customers to share their Doorman Shipping Address with friends and family. There was no limit on the number of packages. Doorman had challenges in growing its operations and making a profit. Despite introducing new features and partnerships, the company struggled with high delivery costs and low customer willingness to pay for delivery services.

Additional Information

After appearing on Shark Tank, Doorman got an investment from Robert Herjavec. The company expanded its operations to over 15 cities. It introduced features like real-time tracking and package return services. However, it struggled to keep its business model going due to high operational costs and competitive pressures. Doorman''s journey shows the challenges of innovating in the e-commerce logistics space. It emphasizes the importance of unit economics, customer behavior, and operational efficiency.