Deskwise

What is Deskwise?

Deskwise is a smart service management platform designed specifically for IT teams and Managed Service Providers (MSPs). It offers a range of tools to help IT professionals deliver faster service, stay compliant, and keep users happy. Deskwise is built with AI-powered features and structured workflows that streamline service management processes.

Benefits

Deskwise offers several key benefits for IT teams and MSPs:

• AI-Powered Efficiency: AI-driven support agents handle routine requests, categorize, prioritize, and resolve issues automatically. This reduces workload and speeds up resolutions.
• Structured for ITIL: Deskwise is ready to use with plug-and-play modules that scale with IT teams, ensuring tasks are assigned to the right technician.
• Remote Monitoring: Monitor and manage Windows, macOS, and Linux devices from one platform. Real-time status updates, automated patching, and proactive monitoring keep endpoints running smoothly.
• Knowledge Base: Capture and share step-by-step guides easily with a Chrome extension. Organize content with nested categories and secure access with role-based controls.
• Self-Service Portal: Empower end users with an intuitive portal to log requests, check status, and access knowledge articles, reducing support load and improving satisfaction.
• MSP Mode: Get true multi-tenant control with strict data isolation, per-tenant branding, and contract-driven SLAs. Automate onboarding and offboarding, centralize ticketing, and track time and billing.
• AI-Powered Tools: Deskwise includes AI-powered tools for voice and vision support, content creation, and automated workflows that handle tickets, projects, and changes.
• Integrations: Seamlessly integrate with over 1000 tools for real-time data sync and customizable solutions.

Use Cases

Deskwise is ideal for IT teams and MSPs looking to streamline their service management processes. It can be used for:

• IT Service Management: Automate ticketing, prioritize tasks, and ensure faster resolutions.
• Remote Monitoring and Management (RMM): Monitor and manage devices in real-time, automate patching, and ensure proactive monitoring.
• Knowledge Management: Create and share step-by-step guides, reducing the need for repetitive support tasks.
• Self-Service Support: Empower end users to log requests and access knowledge articles, reducing the load on IT support teams.
• Multi-Tenant Management: Manage multiple clients with strict data isolation, per-tenant branding, and contract-driven SLAs.

Vibes

Deskwise is currently in development with early IT teams and MSPs providing feedback. Early results show significant improvements in service management:

• 35%+ Resolution rates
• 65% More affordable
• 35% Reduction in ticket backlog
• 75% SLA improvement
• 99% Service uptime
• 40% Faster Time-to-Resolve (MTTR)

Additional Information

Deskwise is currently in the alpha phase, and early access is available. Interested users can enter their details to be notified when a pilot spot becomes available. The platform is designed to be highly scalable and adaptable to the needs of IT teams and MSPs.