Deskflow

Deskflow AI is an innovative tool designed to streamline your help desk operations and empower your employees. By leveraging artificial intelligence, Deskflow AI can understand your internal knowledge base and seamlessly integrate with your HRIS and ITSM systems. This powerful combination allows it to handle repetitive tasks much faster than traditional methods, freeing up your HR and IT teams to focus on strategic initiatives.

Highlights

• Increased Productivity: Deskflow AI handles repetitive help desk tasks significantly faster, improving employee experience and boosting overall productivity.
• Enhanced Efficiency: Alfred AI, a key component of Deskflow, provides human-like automated responses to a wide range of common queries and requests. This reduces response times and improves overall efficiency.
• Smart Ticket Management: Deskflow AI automatically creates and assigns tickets to the most qualified agents based on the content of the ticket, streamlining the help desk process.

Key Features

• Internal Knowledge Base Integration: Deskflow AI seamlessly integrates with your internal knowledge base, ensuring accurate and consistent responses to employee inquiries.
• HRIS & ITSM Integration: Deskflow AI effortlessly integrates with your HRIS and ITSM systems, enabling smooth data flow and improved workflows.
• Alfred AI: This advanced AI component offers automated responses to a vast range of common queries and requests, providing instant support to employees and agents alike.