CXGenie

CX Genie is a comprehensive customer support platform that leverages artificial intelligence to create intelligent chatbots and virtual agents. It aims to make AI accessible to businesses of all sizes, allowing them to automate customer interactions, personalize experiences, and streamline support processes. The platform offers an intuitive interface for building and managing chatbots, integrating with popular messaging platforms, and seamlessly blending AI automation with human agent support when needed.

CX Genie features auto-learning capabilities, natural language processing, intent detection, and a hybrid model combining AI and human support. The platform provides an easy-to-use workspace, multiple data source integration, message flow builder, and AI recommendations to enhance customer engagement and streamline support processes.

The platform is designed to learn from every conversation, adapt to user behavior, and constantly improve with human feedback, getting smarter over time. It allows seamless transition between bot and human agents for personalized assistance, ensuring tailored customer interactions.