CXCortex

Cxcortex is an AI-powered platform that helps businesses understand and improve customer experience across all communication channels. It analyzes interactions between staff and customers, including phone calls, emails, and text messages, to provide valuable insights into both staff performance and customer satisfaction.

Highlights

• Real-time insights: Gain minute-by-minute understanding of customer experiences to make more informed decisions.
• Automated knowledge base: Leverage advanced AI technology to create an accurate, self-updating knowledge base for automated customer responses and staff training.
• Instant alerts: Stay on top of critical trends and issues with real-time feedback and alerts.

Key Features

• Comprehensive analysis: Analyze interactions across various communication channels, including call recordings, emails, and text messages.
• Automated behavior summaries: Generate graded summaries of staff behavior to help with issue triage, coaching, and knowledge base creation.
• AI-powered insights: Utilize advanced AI technology to automatically triage interactions, suggest appropriate responses, and measure staff performance.
• Single dashboard: Access all relevant customer experience data in one centralized location.
• Flexible pricing: Enjoy a pay-as-you-go model for easy transition and scalability.