Crisp

Crisp is a comprehensive customer communication and engagement platform designed for startups and small to medium-sized businesses. It offers a suite of tools including live chat, shared inbox, CRM, chatbot, knowledge base, and more - all integrated into a single platform. Crisp aims to help businesses centralize their customer interactions across multiple channels, automate repetitive tasks, and provide superior customer support and engagement.

Crisp's key features include a shared inbox that centralizes conversations from various channels like live chat, email, social media, and phone calls into one collaborative inbox. The platform also features an AI-powered chatbot builder with no-code capabilities to automate customer interactions and provide 24/7 support. Additionally, Crisp offers co-browsing, which allows real-time shared browsing with customers for enhanced support without additional plugins. The built-in CRM tracks customer interactions and browsing history, managing an unlimited database of contacts and organizations, and the multi-channel engagement feature enables targeted campaigns and retargeting across various channels.