Cresta

Cresta is an AI-powered tool that helps businesses boost their sales efficiency and effectiveness. It analyzes conversations and provides customized strategies to improve team performance and close the gap between top performers and others. Cresta's contact center intelligence tools turn real-time insights into actionable steps that drive results.

Highlights

• Real-Time Insights: Cresta delivers real-time customer intelligence, helping you uncover emerging trends and answer crucial business questions.
• AI-Powered Coaching: Cresta provides AI-driven coaching, quality assurance, and performance management, giving you complete visibility into team performance and enabling faster coaching and quality assurance.
• Automated Efficiency: Cresta automates the right conversations, freeing your agents to focus on more complex tasks. It identifies the best conversations for automation and uses best practices to ensure chatbots deliver the best possible experience.

Key Features

• Bespoke Playbooks: Cresta creates customized playbooks to improve business outcomes.
• Integrated Contact Center Intelligence: Cresta's integrated contact center intelligence transforms insights into actions.
• Agent Effectiveness and Efficiency: Cresta increases agent effectiveness and efficiency by automating repetitive conversations.